Enjoy 20% off with purchase of 2 pieces & above / Free Shipping over $50 to the U.S.A. 

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FAQ

FREQUENTLY ASKED QUESTIONS (FAQS)

-We accept multiple payment methods including Credit Cards, Debit Cards and PayPal.We are unable to accept cash on delivery or other payment methods which are not listed above.

-If you are unable to complete your purchase due to the restriction or declined by your payment card, please contact your bank for more information. Please be informed that we use Stripe, a third-party gateway as our payment system and there are times where there is restriction by the bank due to suspicious payment. If you are unable to complete your purchase due to declined payment from your card provider, please contact your bank for more information or notify them to accept Stripe as a payment gateway. For more information, please contact our customer support at Contact us page

Our return and exchanges policy valid for 30 days from the date the item is delivered. If the item doesn't match the description or have any defects issues, you must provide us an image of the and email us for replacement.

However, Exchange and return policy does not apply for the below reasons: 
- Change of mind
- Personalized T shirt
- Incorrect Sizes
- Incorrect Addresses Provided by Customers

If you do not receive your refund, kindly contact our customer service team for investigation. Please note that payment processing is beyond our control and it may take up to may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
For questions related on exchange and return, please feel free to visit our Exchange,Return& Refund policy.

Yes! We do provide worldwide shipping. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.Please take note for orders made in Philippines, the shipment may be delivered to local post office instead of provided address. For more details, please feel free to visit our shipping policy.

We provide free shipping (US address only) for purchase above $50. The fees for standard shipping within United States is $5 and other nations is $10. For more information on the shipping fees, please contact us

All orders will be processed within 2-4 working days and delivery time is estimated to take 3 to 5 business days for standard delivery after your order has been shipped out unless otherwise noted. 
Please note: The delivery date are not guaranteed delivery services or do not have guaranteed delivery dates, this is only an expected delivery date.

Yes! Once the order is sent out, you will be receiving email notification on the shipment together with the tracking number. With the tracking number, you will be able to track the order status by “Order Tracking”.

This indicated that the tracking information hasn’t been updated in the online tracking system in time, though the actual shipping status may have already been updated. Sometimes weather is an issue and sometimes packages just aren't scanned into the carrier's system at intermediary stop, so it looks like there is no update or nothing happening to the delivery. It is not uncommon that courier company skip packages scan. Kindly allow within 1-2 days for the shipping details to be updated and try again to see if the information has been updated. If there is no update within a week, please feel free to contact our customer service via email.

For a change of shipping address after your order has been placed, please let us know ASAP (within 2 hours) by contacting our customer support team at support@graphyism.com or by submitting a message in the Contact Us section. 
Once the order been processed, there is no changes can be made and we are NOT liable for orders with incorrect address. Please be extra careful and double check your order receipt which sent out upon order confirmation to ensure the address submitted is correct. Please be reminded that once the order have been processed, we could not resend the items as per incorrect address.

If you have not received your order within the time frame given, please contact us, we will investigate on this matter immediately. 
A few examples for why orders may take longer time to be delivered: 
An incorrect or incomplete address for your order Issues with customs which has caused a slight delay Delay from the courier company 

We hope it is not lost! We will ensure the item is delivered to your address according to the information provided by the logistic company. Please contact our customer support team for more information on that.  We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided for us, misplaced or stolen item or for item(s) being misplaced/stolen or not received after delivered (e.g: Tracking info shows item being "delivered" but not received) 

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